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I believe this complain got little priority when i spoke to some one senior in Hitachi bearing mobile number-.His initiative had helped me for at least a visit by hitachi service personnel to find out a problem. This complain was been attended by me calling / following up with the customer care for at least 13 to 15 times. I was been told your complain would be attended with in three working days, unfortunately my complain was attended on 25th may'2011 at 8:20 pm. but he had to say that i cant help you in any way as its not me who gives guarantee & warranty you have to call the Hitachi cutomer care & register your complain ( after registring my complain i was been given a complaint number() registered on 20th may'2011. įurther to followup i spoke to my Dealer on that. The new split A/C Hitachi Kaze 3 star was been purchased & installed at my residence - 17 / 64 Punjabi bagh west, New Delhi - 26.but just after the installation it came to our notice that the A/C swing is not working. Thats my humble request to everyone otherwise if your AC gets any problem, you will go through a horror time for sure. Today is 11 th may no body attended repeated follow up.
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Now the service centre is not picking up the call and u the helpline number35324848 server is down and they are not able to register my complaint.Īfter repeated followup technician came on 8th may said the outder unit is to be replaced. on that night I could not able to sleep again the ac was not cooling. no effect of cooling complaint was made again He came and checked again on 6th may he said there is requirement of Gas filling.Īgain repeated follow up 7th May the gas was filled by the technician. Īfter repeated follow Technician came on 4th May checked and said the capacitor problem so he came next day and replaced in 5th may. The Ac was not at all coolling the room so i made complaint on 31 st April complaint number. Since the whether in delhi March and April was good there was no requirment of AC so i have started using last week. I have bought in March 2011 split AC 1.2 tone above mentioned model from HITACHI autherised showroom and they have installed the ac (installation done by hitachi Home &life solution India) patparganj Delhi So, I only request you to kinly look in the matter & resolve the same as soon as possible." If such type of performance has been give by a well known company's product, then sorry to say that I never recommend any body to buy the product of your company. Previously there is some problem in the panel, now there is no cooling( Complaint No#. "I am not at all happy, with the product ( Window Airconditioner/Model No# RAV019EOD/ Dealer Unison Airconditioner)purchased on. Hope to have a early action & reply from your side in my case not like previous one where it takes SIX MONTHS from your side to be actioned I want to change my AC immidiately, as this the THIRD TIME in a span of ONE YEAR where I have faced "GAS LEAKAGE PROBLEM" I am very much disappointed with the performace of my AC. Now after two months again the Gas Leakage problem exists. I have told him take the AC at their service centre and thoroughly checked the same, as this is the second time in one year where I have faced this Gas Leakage problem, but he overheard my request & fill the gas only at my residence. On 12th May 2009 I again call at Hitachi Customer Complaint Centre for some problem in my AC Vide Complaint Number, the service engineer has visited and found a leakage of gas.
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Below complaint I have sent on 03rd July2008 regarding my window Airconditioner for which I got a reply on from Hitachi Customer Casre, almost after Six Months.